Shipping and Delivery

Shipping and Delivery Policy

1. Processing Time

Once your order is placed, we process it within 1-2 business days. You will receive an email notification once your order has been shipped.

2. Shipping Methods

We offer a variety of shipping methods to ensure timely delivery. The shipping method you choose will impact the delivery time and cost, which will be calculated at checkout.

3. Delivery Time

Delivery times may vary depending on your location. Typically, orders are delivered within 5-7 business days for domestic shipping. International orders may take longer.

4. Shipping Costs

Shipping costs are calculated based on the delivery location and shipping method chosen at checkout. Free shipping promotions may apply depending on order value and location.

5. Address Accuracy

Please ensure that your shipping address is correct and complete. We are not responsible for delays or non-delivery due to incorrect address information.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment.

7. Delays

While we strive to deliver your products on time, unforeseen circumstances such as weather, holidays, or customs delays may affect delivery. We appreciate your patience during these times.

8. Lost or Damaged Items

If your order is lost or damaged in transit, please contact us immediately. We will assist you in resolving the issue and may offer a replacement or refund as per our return policy.

9. International Shipping

We currently offer international shipping to select countries. Additional customs fees or taxes may apply based on your country’s regulations, and you will be responsible for any charges upon delivery.

Kalawid creates premium, hand-crafted incense sticks that bring tranquility and positivity to your home. Experience pure aromas made from the finest natural ingredients.

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